At ZYLO HUB SPACE, we deal in non-tangible, irrevocable digital goods. Please read our strict policy regarding refunds and service guarantees below.
1. Strict No-Refund Policy
🚫 All Sales Are Final
Once a digital product (VPN, RDP, Virtual SIM, Softphone) has been delivered to you via email or dashboard, the sale is considered final.
- No Monetary Refunds: We do NOT offer cash refunds or payment reversals under any circumstances once the credentials are sent.
- Digital Nature: Since the product is digital code/access, it cannot be "returned" like a physical item.
2. 100% Service Guarantee (Replacement Only)
✅ We Guarantee Functionality
While we do not return money, we promise that you will get the service you paid for.
- If Product Stops Working: If your VPN, RDP, or Number faces any technical issue, our team is bound to fix it.
- Free Replacement: If the issue cannot be fixed, we will immediately REPLACE your product with a fresh new account.
- Lifetime Support: As long as your subscription is active, ensuring it works is OUR responsibility.
3. Why This Policy?
ZYLO HUB SPACE is a reseller of 100% verified digital products. This strict policy helps us maintain high-quality servers.
- Research & Verification: Our team invests time to research and verify products before reselling. Once verified credentials are handed over, they are consumed.
- By purchasing from us, you agree that you are paying for the Service & Usage, and in case of errors, you accept a Replacement instead of a refund.
4. Contact Support
If you are facing issues with your product, do not panic. We are here to fix it.
📧 Email: support@zylohub.space
💬 Live Chat: Contact us for instant replacement/fix.